This document outlines your rights and responsibilities as a qinph member. We have written it in plain language so you know clearly what is and is not permitted on our platform.
Summary qinph Key Policies
Before reading the full document, here are the key things you need to know as a qinph member.
Each individual is only permitted to hold one active account at qinph. Duplicate registrations are strictly prohibited and may result in the permanent suspension of all associated accounts.
Qinph is open only to individuals aged 18 and above. We conduct age verification during the KYC process, and any account found to belong to an underage user will be closed immediately.
All withdrawals are processed according to clear and transparent procedures. Legitimate winnings will be paid out within 2–5 minutes of an approved request, with no hidden deductions.
Every bonus and promotion at qinph comes with clearly stated wagering requirements. No hidden conditions — everything is listed on the respective promotion page.
Your personal information is protected in accordance with qinph's Privacy Policy and the Personal Data Protection Act 2010. We never sell or share your data with third parties without your consent.
If you have a complaint regarding a transaction, game, or terms of use, the qinph support team is available to receive and process your complaint 24 hours a day, 7 days a week.
Please read carefully. By registering or using the qinph platform, you are deemed to have read, understood, and agreed to all terms and conditions stated herein. If you do not agree, please discontinue use of the platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and qinph ("Platform", "Company", "We"). This document governs your use of all services, games, features, and content available on the qinph platform, including the website, mobile app, and any other official channels.
By accessing or using the qinph platform in any way, including browsing the website, registering an account, making a deposit, or participating in any game, you hereby acknowledge that you have read and fully agree to these Terms.
These Terms should be read together with the qinph Privacy Policy and our Responsible Gaming Policy, all of which form the complete agreement between you and qinph.
Qinph reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon being posted on the platform. Your continued use after such amendments constitutes your acceptance of the revised terms.
The "Updated" date at the top of this document indicates when these Terms were last modified. We encourage you to review this page periodically to stay informed of the latest terms.
Qinph cares about the safety of all users, including vulnerable individuals. We therefore enforce strict eligibility requirements to ensure the platform is only used by those who are legally qualified to do so.
Age limit: You must be at least 18 years of age, or have reached the legal age limit for gambling activities in your jurisdiction, whichever is higher, to use the qinph platform.
Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be prohibited by any local laws from using online gambling services.
One account only: Each individual is permitted to hold only one (1) qinph account. Registering multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of all balances.
KYC Verification: qinph reserves the right to request valid identity documents at any time for identity verification purposes. Failure to submit the required documents within the specified timeframe may result in account restriction or suspension.
Self-exclusion restriction: Individuals who have enrolled in any self-exclusion gambling programme are not eligible to use the qinph platform. If you re-register after self-exclusion, you bear full responsibility for that action.
Your account security is a shared responsibility. qinph provides best-in-class security infrastructure, but you also need to play your part in protecting your login credentials.
You are solely responsible for maintaining the confidentiality of your password and account login details. qinph will not be held liable for any losses arising from unauthorized access resulting from your own negligence.
You agree to notify qinph immediately if you suspect any unauthorized use of your account or any security breach through our customer support channels.
You must ensure that all personal information provided during registration and while using the platform is accurate, current, and complete. Providing false information is a serious breach of these terms.
Qinph reserves the right to suspend, restrict, or close any account suspected of involvement in fraud, money laundering, bonus abuse, or any activity that violates these Terms.
In the event of account closure due to a breach of terms, qinph reserves the right to forfeit the account balance including unclaimed winnings if fraud or platform abuse is proven.
Security Recommendation: Enable Two-Factor Authentication (2FA) on your qinph account for added protection. This can be done through your account settings in under 2 minutes.
Qinph is committed to ensuring all financial transactions are processed promptly, securely, and transparently. The following terms govern deposits and withdrawals on our platform.
All deposits must be made using payment methods approved by qinph. The minimum deposit is RM50 for most payment methods. The maximum daily deposit is subject to the limits set for each payment method.
Deposited funds may only be used for gaming purposes on the qinph platform. You must ensure that the funds deposited are legitimately yours and do not involve any illegal activity.
Qinph does not charge any fees for deposits. However, third-party payment providers may impose their own charges that are beyond our control.
The minimum withdrawal is RM100 per transaction. Withdrawals are processed within 2–5 minutes for e-wallets and 1–3 business days for bank transfers, depending on the method selected.
Withdrawals are only permitted via the same payment method used for the deposit, in line with anti-money laundering requirements. In certain cases, additional verification may be required.
Qinph reserves the right to suspend withdrawals for security review or KYC compliance purposes. All reviews will be completed within 24–48 business hours and you will be notified via email or account notification.
Tip: To speed up the withdrawal process, ensure your account's KYC verification is complete and all documents are up to date. Fully verified accounts enjoy faster withdrawals.
Qinph offers a wide range of exciting bonuses and promotions to members. Every promotion is conducted in a fair and transparent manner, with clearly stated conditions and no hidden terms.
All bonuses are subject to specific wagering requirements. A wagering requirement means you must wager the bonus amount a specified number of times before any winnings derived from the bonus can be withdrawn. These requirements are clearly stated on each promotion page.
The welcome bonus may only be claimed once per new member. Attempting to claim the welcome bonus more than once through multiple accounts or different information is strictly prohibited.
Qinph reserves the right to void any bonus or winnings obtained through promotion abuse, including but not limited to the use of multiple accounts, opposing wagers (bonus hunting), or any form of promotional fraud.
Bonuses have an expiry period. Unused bonuses will expire automatically within the specified timeframe without any compensation to the member.
Qinph reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. qinph's decisions on all bonus-related matters are final.
All games on the qinph platform operate using a Random Number Generator (RNG) certified by an accredited independent testing body. This ensures every spin, hand, or game outcome is truly random and fair.
All game outcomes are determined by licensed RNG software that cannot be influenced by qinph, game providers, or any other party. The Return to Player (RTP) for each game is displayed in its respective game information.
All game outcomes recorded by the qinph system are final. In the event of a technical disruption during an active game, qinph will use system records to determine a fair result.
Qinph reserves the right to void any bets or game rounds affected by technical errors, pricing errors, or significant software disruptions. In such cases, the original bet amount will be returned to the member's account.
The use of automated software, bots, or any technology designed to exploit games is strictly prohibited and will result in immediate account closure.
To ensure a safe and enjoyable experience for all members, qinph maintains a list of conduct that is strictly prohibited on our platform.
Serious Warning: Violation of any of the following may result in immediate account closure, forfeiture of balance, and legal action where necessary.
While qinph works hard to keep the platform running without interruption, there are certain liability limitations you should understand as a platform user.
Qinph shall not be liable for any indirect, special, or consequential losses arising from the use of or inability to use the platform, including loss of anticipated winnings.
The qinph platform is provided "as is". While we strive to maintain 99.9% uptime, we do not guarantee that the platform will always be free from interruptions, delays, or technical errors.
You acknowledge that gambling carries financial risk and you fully accept responsibility for your decision to play. qinph is not liable for any financial losses incurred as a result of gaming activity.
In the event of a dispute regarding a game outcome or transaction, qinph system records will serve as the final reference. You may submit a complaint through our official support channels for a fair investigation.
Qinph reserves the right to update these Terms and Conditions from time to time in line with changes in law, technology, or platform operating policies.
Any material amendments to these Terms will be communicated to members via registered email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances requiring immediate updates.
If you do not agree with the amendments made, you have the right to close your account before the effective date of the changes. Continued use of the platform after that date constitutes your acceptance of the amended terms.
These Terms are governed by applicable law, and any dispute that cannot be resolved through mutual agreement will be referred to a mutually agreed arbitration body.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms & Conditions, please contact our support team via 24/7 Live Chat or email at [email protected]. We are ready to assist in Malay, English, and Chinese.
Now that you understand our terms of use, register now and enjoy a safe, fair, and exciting gaming experience alongside more than two million qinph members.