At qinph, your privacy is not just a legal obligation – it is our genuine commitment. This policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six Principles qinph Privacy
This is the foundation of how we handle every piece of information you entrust to us.
Your personal data is protected with 256-bit SSL encryption – the same technology used by leading banking institutions. Every connection to the qinph platform is fully secure.
Qinph has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes without your explicit consent.
All our data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010. We undergo periodic compliance reviews conducted by qualified independent parties.
We clearly state what data is collected, for what purpose, and how long it is retained. There is no hidden data collection or undisclosed use.
You have the full right to access, correct, or request deletion of your personal data. Requests are processed within 14 business days through our official support channels.
Your data is stored at an ISO 27001-certified data centre with layered backup systems, strict access controls, and round-the-clock cyber threat monitoring to protect your information.
Our team is ready to assist you with any privacy and data protection queries.
This Privacy Policy applies to all members and users of the qinph platform, including the qinph.pro website and the qinph mobile app for Android and iOS. By using our platform, you agree to the collection and use of data as described here.
Qinph collects the information necessary to provide you with a safe, compliant, and high-quality service. We only collect data that is genuinely required — nothing more.
Registration data: Full name, email address, phone number, date of birth, and the password you create when registering your qinph account.
KYC verification documents: Identity card (MyKad), passport, or other valid identification documents requested for identity verification and legal compliance purposes.
Financial information: Bank account details, e-wallet numbers, or card information used for deposits and withdrawals – stored in fully encrypted format.
Support communications: Records of live chat, email, and WhatsApp conversations between you and the qinph support team are retained for quality assurance and dispute resolution purposes.
Usage data: Pages visited, games played, session duration, and in-platform actions are collected to improve the user experience.
Technical data: IP address, device type, operating system, browser type, and general location information (state or city) for security and verification purposes.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & compliance |
| Connections | Email, phone number | Communication & security |
| Financial | Bank accounts, e-wallets | Transaction processing |
| Technical | IP, device, browser | Security & fraud prevention |
| Usage | Gaming activity, clicks | Platform improvement |
Every use of your personal data at qinph has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below without first obtaining your consent.
Service provision: Managing your account, processing deposits and withdrawals, granting access to games, and providing the customer support you need.
Identity verification: Verifying that you meet the minimum age requirement and other eligibility conditions, and complying with KYC (Know Your Customer) requirements mandated by law.
Fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and any other activity that violates qinph's Terms of Use.
Platform communications: Sending transaction notifications, security alerts, important policy updates, and promotional information (if you have agreed to receive it).
Platform improvement: Analysing usage patterns in aggregate and anonymised form to identify areas for improvement and enhance the overall member experience.
Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer timely assistance to members who need it.
Regarding marketing communications: You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any of our emails, or by contacting our support team. However, you cannot opt out of important communications relating to account security and transactions.
Qinph does not sell or trade your personal data. However, there are limited circumstances where we need to share certain information with trusted third parties to enable the platform to operate effectively.
Payment service providers: Required financial information is shared with licensed payment processors to enable deposit and withdrawal transactions to be processed securely.
Game providers: Usernames and game records are shared with third-party game providers that supply content to the qinph platform. This data is used solely for technical gaming purposes.
Regulatory authority: qinph complies with all lawful requests from Malaysian authorities, including law enforcement agencies, when required by court order or applicable law.
Fraud prevention services: Limited data is shared with third-party identity verification and fraud prevention services acting as data processors under strict written agreements.
Our Commitment: All third parties who receive your data are bound by strict data protection agreements and are not permitted to use your information for any purpose other than what is specified in those agreements.
Protecting your personal data is a responsibility we take very seriously. qinph continuously invests in the latest security technologies and procedures to keep your information safe at all times.
All data transmitted between your device and qinph servers is protected with the highest industry-standard encryption.
Your data is stored at an ISO 27001-certified data centre with strict physical and digital access controls.
Only staff with specific authorisation can access member personal data, and every access is logged.
A cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity.
In the event of a data breach: qinph is committed to notifying affected members within 72 hours of becoming aware of a breach, in accordance with applicable legal requirements. We will provide information on what occurred, the data that may have been affected, and the steps we have taken and will take.
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding your personal data. qinph fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 business days.
If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction through your account settings or customer support.
You can request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to our legal record-keeping obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. Once we receive your objection, we will stop such processing immediately.
You can request your data in a structured, machine-readable format for transfer to another service provider of your choice.
You can ask us to temporarily restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
To exercise any of the above rights, please contact the qinph Data Protection Officer (DPO) via email at [email protected] or via the platform's Live Chat. Please include your account number and the right you wish to exercise. We will process your request within 14 business days.
The qinph platform uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. Below is an explanation of the types of cookies we use.
Essential cookies: These cookies are required for core platform functions — including login authentication, session security, and language preferences. They cannot be disabled as the platform will not function without them.
Performance cookies: Collecting information on how you use the platform — most frequently visited pages, error messages received — to help us improve platform functionality.
Functional cookies: Saving your preferences such as preferred language, currency denomination, and display settings to provide a more personalised experience on future visits.
Targeting cookies: Used to display more relevant promotional content to you based on your interests and usage patterns. You can disable these cookies without affecting the core functionality of the platform.
Managing Cookies: You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Refer to your browser's help section for detailed guidance.
Qinph does not retain your personal data longer than necessary. Retention periods are determined based on service requirements, legal obligations, and legitimate business interests.
Active account data: For as long as your account remains active on the qinph platform, we will retain your personal data to enable continued access to our services.
After account closure: When an account is closed at your request, most personal data will be deleted within 90 days. However, financial and transaction records are retained for a minimum of 7 years in accordance with tax and regulatory legal requirements.
KYC Records: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
Communication logs: Customer support conversation records are retained for 2 years for quality control purposes and to resolve any disputes that may arise at a later date.
Here are answers to the most frequently asked questions by qinph members regarding privacy and data protection.
Now you know how we protect your privacy. Join over two million members enjoying a safe, fair, and responsible online gaming experience at qinph.